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Terms and Conditions



1.1 Website - is the website of the Seller, placed at

1.2 The Customer - is a capable individual who places orders and purchases goods available on, for its personal, domestic and other needs not related to the performance of entrepreneurial activities.

1.3 Order - is an appropriately constituted and placed order of the Customer (the corresponding fields on the Website in the "Basket" section, "ordering" are filled out) addressed to the Seller for sale and delivery of the Goods selected on the Website to the address specified by the Customer.

1.4 The Seller – is the sole trader Alice Orso, operating the Website, established in accordance with Italian rules.

1.5 Goods - is an object (a piece of clothing, accessory or other material value) submitted for sale on the Website.

1.6 Delivery service - the third party rendering services on delivery of Orders to Customers.


2.1 These Terms of Sale of the goods (hereinafter - the Terms, the Offer), as well as the information about the Goods submitted on the Website, are a public offer in accordance with Italian Constitution.

2.2 Sale of the Goods is regulated by Italian laws.

2.3 The Seller is entitled to introduce amendments in these Terms and Conditions without any prior notice. The amendments come into effect after they are published on the Website and apply to any Order placed after publication.


3.1 The Customer makes an Order by itself through the Website, the Customer Center (by phone) or through the Instagram Direct.

3.2 The Buyer makes 100% advance payment for the Goods.

3.3 When ordering through the Website: The Buyer makes 100% advance payment for the Goods online. After that, the Seller sends the Buyer a confirmation of the order with the information about the Goods, other parameters of the order (the cost of goods, delivery and other services, in cases where these services are paid) to the e-mail address specified by the Seller (hereinafter - the Order Confirmation)

3.4 When ordering through the Customer Center (by phone): The Customer Center formalizes the order and sends an invoice and information about the Goods to the e- mail address specified by the Customer. The invoice issued by the Seller contains the term of payment. In case of payment later than this period, the Seller does not guarantee the availability of the Goods or its cost. The link to the payment page of the bank is valid for the time specified in the letter containing that link. After receipt of payment, the Seller sends the Order Confirmation to the Buyer through the e-mail address specified by the Buyer.

3.5 The Seller has the right to unilaterally change the price for the Goods before the Order Confirmation without warning.

3.6 If additional, unintended delivery, customs clearance costs of the Goods, including taxes, customs duties are applied the Seller shall notify the Customer of such additional costs and their amount. The Customer has the right to pay such additional costs or to cancel the order.

3.7 The Seller has the right to cancel the Order for the reasons indicated above, or without giving any reasons. The funds are returned by the Seller to the bank account, from which the payment was made.


4.1 The Customer undertakes to receive the Order within the agreed delivery time.

4.2 The delivery of the Goods by land, air, sea and river transport (DHL). Delivery costs shall be borne by the Customer. Transfer of the Goods to the Transport company for delivery to the Buyer is carried out only after receipt of the full cost of the Goods to the Seller's account.

4.3 Upon receipt of the Goods, the Buyer (Recipient) has the right to open the parcel and check its content. The fitting, as well as the return of the unsuitable Goods to the transport service personnel is not provided.

4.4 By signing the document on the receipt of the Goods, the Buyer confirms the integrity of the packaging, the proper condition of the Goods, the receipt of the Related Documents.

4.5 In the absence of the Buyer, the Recipient, their representatives at the place of receipt of the Goods at the agreed time, refusal of delivery (before the package is opened), the representative of the Transport service shall return the Goods to the Seller. The Seller refunds the Buyer the payment of the Goods, less the Seller's expenses for the delivery and return of the Goods.

4.6 Ownership of the Goods, the risk of accidental loss or damage to the Goods shall pass to the Customer at the time of acceptance of the Goods. Confirmation of the transfer of ownership of the Goods shall be the signature of the Customer in the consignment note issued by the Seller or the Courier Service.


5.1 The terms describe the procedure for the return of the Goods purchased on the Website. Return of the Goods purchased at retail stores is carried out in a different course.

5.2 The buyer has the right to reject the Goods at any time prior to its transfer, at the time of delivery of the goods by the courier and after its transfer - within 7 calendar days.

5.3 Return of the Goods of proper quality is possible in case its marketable state, seals, factory labels, original packaging, consumer properties are preserved, as well as the document confirming the fact and conditions for the purchase of the specified Goods.

5.4 If there is a dispute about the reasons for the occurrence of deficiencies, the fact of the use of the goods and the preservation of its marketable state, an independent examination of the goods shall be carried out.

5.5 The Buyer does not have the right to reject goods of proper quality, having individually defined properties.

5.6 Return of the Goods of inadequate quality is possible in time and in the manner prescribed by the legislation of Italy.

5.7 Refund of the amount paid by the Buyer shall be effected in the same way as the Payment of the Goods, no later than ten (10) days from the date the Buyer submits the relevant request. The date of the Buyer's request for a refund shall be the date of receipt of the returned Goods by the Seller and confirmation of the preservation of its marketable state and consumer properties, and in case of return of the Goods of inadequate quality, the date of receipt of the Goods by the Seller, subject to availability of confirmation of its inadequate quality.

5.9 The Customer shall return the Goods with all parts and full set of accessories specified in the documentation for the Goods. The Returned Goods shall be packed in a safe way for delivery.

5.1 The Customer shall return the Goods with all parts and full set of accessories specified in the documentation for the Goods. The Returned Goods shall be packed in a safe way for delivery. In case of return of proper quality goods, the costs of returning the goods shall be borne by the Buyer.

5.11 In case of return of inadequate quality goods, the costs of returning the goods shall be borne by the Seller.

5.12 The Seller shall refund money to the Buyer deducting the costs of transporting the Goods of proper quality. The representative of the Transport company informs the customer about the cost of transportation at the time of the return.

5.13 The Goods of inadequate quality are goods that have deficiencies and can not fully serve in their intended functions.

5.14 The difference in design, from that declared in the description on the Website, the discrepancy of the shades shall not be considered a deficiency or non-functionality of the Goods.


6.1 The Seller acknowledges the importance of confidentiality of the personal information provided by the Buyer. The Seller ensures the confidentiality of personal data of the Buyer in accordance with the legislation of Italy in the field of personal data.

6.2 By making an order for the Goods, creating an account, the Buyer gives the Seller consent to the processing of its personal data specified in the order, the account, by any means permitted by the legislation of Italy, including cross-border transfer, for the purposes of executing the contract of retail sale with the right to transfer such data to the Transport Company in teh amount, required for the delivery of the Goods. The Buyer also gives the Seller consent to use the data to send the Buyer advertising information about the Seller, its products and services, conduct electronic and SMS polls, conduct contests and other promotions, analyze the results of marketing actions, monitor customer satisfaction with the quality of the services provided by the Seller. Such consent shall be valid for an indefinite period until it is withdrawn by the Buyer.


7.1 The relations between the Buyer, visitors of the Website and the Seller are subject to the laws of Italy.

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